Billing disputes & complaints

Effective August 23, 2026

If something has gone wrong, we want to hear about it and put it right.

1. Tell us

Email r+pellwood-support@haggl.ai with your workspace name and what happened. For a charge you don’t recognize or think is wrong, email r+pellwood-billing@haggl.ai with the invoice number. We acknowledge within one business day.

2. Escalate

If you’re not satisfied with the answer within 10 business days, ask for your complaint to be escalated. It goes to our Head of Customer Success, Rachel Imura, who replies personally within 5 business days.

3. Billing corrections

If we billed you in error, we refund the difference to the original payment method within 5 business days of confirming it. Please contact us before disputing a charge with your bank, so we can fix it faster.

4. Still unresolved

Write to Pellwood, Attn: Legal, 22 Cortlandt Street, Floor 16, New York, NY 10007, or r+pellwood-legal@haggl.ai.